How much does shipping cost?
Free shipping on all orders
If you are in the United States or Canada, the time it takes for you to receive the goods is divided into processing time and shipping time.
Processing time: 3-15 working days
Shipping time: 5-7 working days
Note: 1. Out-of-stock items will be replenished and shipped immediately after arriving at our warehouse. For large items, if the package size exceeds 39 inches (100cm), we will use sea shipping and the shipping time will be 35-45 days. Hope you can understand.
2. Please provide a safe and reliable delivery destination. If you believe delivery cannot be made safely, please provide an alternative address to which delivery can be made. If special shipping instructions are required for shipment, these must be noted when ordering.
Do I need to pay tax?
Each country reserves the right to impose taxes on any imported goods, which are completely beyond our control. If a charge occurs, all taxes, duties or duties imposed by your local customs are 100% the responsibility of the customer. Please note that taxes, duties or duties are not part of the shipping cost. It is not collected by us or your post office. It is collected by your country’s customs department. To find out the exact cost of these fees, you should check with your local post office or customs office. Under no circumstances will we be responsible for such costs. Failure to pay these taxes may result in the package being detained by customs or even destroyed, in which case we will not be able to process a refund.
Which countries do we support shipping to?
We currently only ship to the United States and Canada. If you are not in the United States or Canada and want to purchase our products in other countries, you can contact us at support@tuflighting.com
RETURN / REPLACEMENT CONDITIONS
All items must be unworn, in original condition, with original packaging and all tags.
Damaged or received the wrong item（Please check your order when you receive it, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can solve the problem as soon as possible, and we will send you the correct product or refund）
Items do not match the ordered size or exhibit non-human-caused quality issues.
NOTES
Please do not return any goods without contacting us first.
For returns, please email us in advance at support@tuflighting.com. If your return request is approved, we will send you return instructions and details for shipping the package. To process your return, we require a receipt or proof of purchase, preferably accompanied by photos or videos as evidence for refunds or exchanges.
If you wish to return an item, please contact us at support@tuflighting.com within 30 days of receiving your package (as indicated by the delivery date on the tracking information).
