Shipment and Delivery

Where are items located?

Where is the item located?
Our factory is in China
Your package will be shipped in China to its destination.

Changes in estimated delivery date.

We or our delivery partners will notify you of reasonable changes to the estimated delivery date if events beyond our or our delivery partners’ control prevent delivery from occurring at the original estimated date and/or time. Products will be delivered when we ship them to the address you provide to us. If we are unable to deliver your product within 90 days, we will:

a) Let you know;

b) cancel your order; and

c) Refund you.

How much does shipping cost?

Free shipping on all orders
If you are in the United States or Canada, the time it takes for you to receive the goods is divided into processing time and shipping time.

Processing time: 3-15 working days

Shipping time: 5-7 working days

Note: 1. Out-of-stock items will be replenished and shipped immediately after arriving at our warehouse. For large items, if the package size exceeds 39 inches (100cm), we will use sea shipping and the shipping time will be 35-45 days. Hope you can understand.

2. Please provide a safe and reliable delivery destination. If you believe delivery cannot be made safely, please provide an alternative address to which delivery can be made. If special shipping instructions are required for shipment, these must be noted when ordering.

Incorrect Address or Address Change

Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address.If it is necessary to change an address, in every case Postal parcel or EMS will charge us a change address fee and, if the new address is not near the incorrect address, Postal parcel or EMS will charge us also for the additional redelivery cost.

If you request we contact Postal parcel or EMS on your behalf to request the change, then we will send an invoice to you to pay the additional costs at the time of the change. If you make the change on your own and Postal parcel or EMS bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to Postal parcel or EMS on your behalf. We very much appreciate your understanding that while we do our best to assume costs for any of our own mistakes, we are not able to assume the cost for mistakes outside our control.

Lost, Stolen, and Misdelivered Packages

If there is no signature requirement, Postal parcel or EMS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren’t able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.
If the package is returned to the place of shipment due to Lost, Stolen, and Misdelivered Packages, we will provide re-shipment service.
Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).
If the lamp is damaged or lost due to shipping, we will send you a new lamp for free.
If a package is marked as “delivered” but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact Postal parcel or EMS and request a “trace” to locate the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this window, we are no longer able to file a loss claim with Postal parcel or EMS to recover the cost of the lost or stolen item.

Failure to Receive Delivery

If you are not able to receive a package,You can contact your country express post, how to contact? click me

Postal parcel or EMS will attempt to deliver a package 1 time, but if the package is undeliverable (e.g. no signature can be obtained, wrong address, etc.) then FedEx will hold the package at a local facility for a short time before they return the package to us. When this happens, FedEx charges us a 2nd time to return the package. We are not responsible for costs related to items returned due to failure to receive delivery.

If this happens, we will contact you to arrange delivery again. If you would like to have the package reshipped, we will email an invoice for the cost FedEx charged to return to sender in addition to the cost to ship it again. Alternatively, if you no longer want the package, then a refund will be issued minus 30% restocking fee to cover all lost shipping and packaging costs. We must receive a response from you within 30 days of an item being sent back to us in order to have the item shipped again or to receive a refund.

Do I need to pay tax?

Each country reserves the right to impose taxes on any imported goods, which are completely beyond our control. If a charge occurs, all taxes, duties or duties imposed by your local customs are 100% the responsibility of the customer. Please note that taxes, duties or duties are not part of the shipping cost. It is not collected by us or your post office. It is collected by your country’s customs department. To find out the exact cost of these fees, you should check with your local post office or customs office. Under no circumstances will we be responsible for such costs. Failure to pay these taxes may result in the package being detained by customs or even destroyed, in which case we will not be able to process a refund.

Which countries do we support shipping to?

We currently only ship to the United States and Canada. If you are not in the United States or Canada and want to purchase our products in other countries, you can contact us at support@tuflighting.com

Contact us

Email:support@TUFLighting.com

TEl: ‪+86 18664576372

WhatsApp：+1 626 540 2173

Service Hours : Mon to Sat 9:00AM – 5:00PM（UTC+8）

Address:7th Floor, No. 41, Yifeng 2nd Street, Sansha Village, Henglan Town, Zhongshan City, Guangdong Province, China