FAQS
Q: How to cancel an order?
A: You can cancel the order. You can contact us to help you cancel the order. But you need to contact us within 24 hours after placing the order. Otherwise, we cannot help you cancel your order. Thank you for your understanding!
NOTE: You will receive an email notification once your order has been dispatched. Therefore, the order cannot be canceled after the goods are shipped. If you insist you don’t want the package, you can contact us to return it after receiving it. Thank you for your understanding! If you have any questions, please contact support@TUFLighting.com.
Q: What payment methods do you accept?
A: tuflighting currently supports credit cards such as PayPal.
PayPal: Enjoy the convenience and security of PayPal, the world’s trusted and widely used payment gateway.
Q: What if I enter the wrong email or address?
A: Please contact us as we can change your email address, name and address, but we cannot change your order.
Q: Can I use multiple discount codes on one order?
A: If you need to purchase a large number of products or customize the entire home/hotel lighting, please contact us at support@TUFLighting.com and we will reply to you and provide discount information.
Q: What preparations need to be made when purchasing lamps?
A: First, you have to budget for yourself. Second, look for images from magazines or design websites that fit your needs. Third, collect fabric samples or color cards produced for redecoration.
Q: How do I know which power supply to use?
Answer: First determine the application environment (dry indoors, humid indoors, outdoor). All power supplies can be used in every application. Next, calculate the total wattage of the light strip you will be using, multiply the total feet by W/ft to calculate the wattage. Finally, choose a power supply that is equal to or greater than the total wattage of the light strip. US conventional voltage: 110~120V. European conventional voltage: 120~240V. We can also customize for drought needs.
Q: What is the best way to install a new light on a chandelier?
A: Every product we sell comes with installation instructions. If you find the installation complex, we will usually contact certain contractors or electricians.
Q: Do your products have UL certification?
Answer: The electrical part of our products carries UL certification
Q: How long is the warranty?
A: Product Warranty: We offer a 3-year warranty on our products (excluding bulbs).
If you have any questions or concerns about the product within 3 years, please contact us at support@TUFLighting.com. Attach pictures and videos of the issues you are experiencing. We will respond to emails within 12 hours and provide solutions to your issues. Please see warranty policy for details.
If you have any further questions, please contact us:
Email:support@TUFLighting.com
TEl: +86 18664576372
WhatsApp：+1 626 540 2173
Service Hours : Mon to Sat 9:00AM – 5:00PM（UTC+8）
Address:7th Floor, No. 41, Yifeng 2nd Street, Sansha Village, Henglan Town, Zhongshan City, Guangdong Province, China
- Choosing a selection results in a full page refresh.