Faqs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@TUFLighting.com.

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  • All
  • General Information
  • Ordering and Payment
  • Shipping and Delivery
  • Returns and Refunds
  • Product Information
  • Customization and Bulk Orders
  • Customer Support
  • Promotions and Discounts
  • Safety and Compliance

Need Help?

If our Frequently Asked Questions do not answer your question, please feel free to email us. We will get back to you within 20–36 hours!

Please send your inquiry to support@TUFLighting.com.

General Information

TUFLighting is a leading designer and retailer of high-quality lighting solutions, offering a wide selection of modern, contemporary, and timeless lighting pieces. We specialize in bringing unique designs to your home or business, providing products that combine functionality with artistic flair.
TUFLighting is an international company with a global presence, and our products are shipped from various warehouses around the world, ensuring fast and reliable delivery to our customers. Our headquarters is located in China Guzhen Town.

Ordering and Payment

  • Placing an Order on TUFLighting

    • Placing an order on TUFLighting is simple and secure. Just follow these steps:

    1. Browse through our collections and select the item(s) you want.
    2. Add the product(s) to your cart.
    3. Proceed to checkout, where you will enter your shipping details and choose your payment method.
    4. Confirm your order and wait for the confirmation email with tracking details.

    We accept the following payment methods for your convenience:

    Apple Pay
    Google Pay
    Visa
    Mastercard
    American Express
    Diners Club
    Discover
    Shop Pay
    Shop Pay Installments
    PayPal

    All transactions are securely processed to ensure your safety and privacy.

    Order Cancellation or Modification

    Yes, you can cancel or modify your order within 12 hours of placing it. Please contact our customer service team by email at support@TUFLighting.com as soon as possible.

    After 12 hours, your order may already be processed, and changes may not be possible.

    Shipping and Delivery

    We ship to the United States and Canada. Shipping times and costs vary by destination. Please review shipping options at checkout for the most accurate availability and cost information.

    Our estimated shipping times are as follows:

    Most orders are received in 4-6 weeks from order to delivery.

    United States and Canada

    FREE shipping for any order.

    Shipping with UPS, door to door delivery, no import duties to pay.

    Orders from Canada are typically received 28-40 days after the order date, while orders from the United States are typically received 20-30 days after the order date.

    Once your order is processed and shipped, you will receive an email with your tracking number. You can use this number to track your package on our website or the carrier’s website.

    Returns and Refunds

    What is your return policy?

    We hope you love your purchase from TUFLighting! If you are not satisfied, you can return the item within 30 days of receiving it for a refund or exchange. The item must be in its original condition and packaging. Please note that shipping fees are non-refundable.

    To initiate a return, please contact our customer service team at support@TUFLighting.com for instructions.

    Please refer to our refund policy for further details.

    Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and applied to your original payment method.
    Yes, we offer exchanges on items within 30 days of delivery, provided the item is in its original condition. Please contact us to arrange the exchange.

    Product Information

    Yes, all of our lighting fixtures come with detailed installation instructions and necessary hardware. However, for more complex installations or to ensure safety, we recommend professional installation.
    Yes, all TUF Lighting products come with a lifetime warranty that covers defects in materials and workmanship under normal use. Please note that this warranty does not cover damage caused by improper installation, misuse, or accidents.
    Our products are crafted from a variety of high-quality materials, including glass, metal, wood, and crystal, depending on the design. Each product page includes specific details on the materials used.

    Customization and Bulk Orders

    Yes, TUFLighting offers customization for some of our products. If you are interested in customizing your lighting fixture, please contact us with your specifications and we will work with you to create a design that meets your needs.

    Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals.

    For inquiries about bulk orders or trade accounts, please reach out to our team at support@TUFLighting.com.

    Customer Support

    You can reach our customer service team via email at support@TUFLighting.com or through our online contact form. We strive to respond to all inquiries within 24–48 hours.

    Promotions and Discounts

    Yes, we regularly offer promotions and discount codes. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.
    No, only one discount code can be applied per order. However, we encourage you to take advantage of the best available offer at the time of your purchase.

    Safety and Compliance

    Yes, all of our lighting fixtures are certified to meet the safety and compliance standards of the regions they are shipped to, including SAA/UL/ETL/CE/CSA Certifications and RoHS certifications.
    Many of our lighting fixtures are compatible with LED bulbs, which are energy-efficient and long-lasting. We recommend using LED bulbs to save energy and reduce your carbon footprint.
    Unable to find satisfactory answers ? Contact Support